Peter Johansson

Introduction At upKeeper Solutions, we prioritize the security and privacy of our customers, partners, and products. To ensure the highest standards of security, we welcome and encourage security r...

As a part of upKeeper Solutions knowledge and support program you can take exams to proove your skills in mastering the products in different levels.   Servicedesk / Helpdesk Certification If you a...

upKeeper Manager consists of a number of components that interacts with each other (see picture below). All server components can run on a singel server but for performance and redundancy we recomm...

In these tutorials we focus on issues you will typically deal with as a servicedesk agent in day-to day support scenarios. Specific features in your upKeeper web may differ from what you see in thi...

One central component in an upKeeper Manager environment is upKeeper Application Server which actually is a service running on a Windows server. This component can be configured to run on multiple ...

Using Windows Package Manager and the command line tool winget can be a fast track to deploy applications and if you combine it with upKeeper Manager you get a structure solution suitable for small...

Making application packages is not easy if you start with nothing and are about package all applications used in your organisation. If you also want to maintain your applications on a regular bases...

In upkeeper 4.10 we have add support for managing Intune MDM devices in upKeeper Manager. If you already have enabled the integration with Microsoft Intune for computer devices, you just set the pr...

In upKeeper 4.10 we have made the first Customer Service System integration and we have done it with Zendesk. Goal for this integration is to make it simple for support and helpdesk personal to do...

When working with client management you sooner or later will end up in a situation where you need pack or compress a number of files. Handle one singel file is always easier than trying control a n...